Depositors having any complaint / grievance with regard to services rendered by the Bank have a right to approach the authority designated by the bank for handling customer complaint / grievances. The details of the internal set up for redressal of complaints / grievances have been displayed in the branch premises. A complaint / suggestion box has been kept in the Banking Hall of the branches for depositors use. The branch officials shall provide all required information regarding procedure for lodging the complaint. In case the depositor does not get response from the bank within 30 days from date of complaint or he is not satisfied with the response received from the bank, he has a right to approach the Banking Ombudsman appointed by the Reserve Bank of India.
For more information, please contact the following officials :
Mr. Manaf Merchant, Dy. Manager,
Tel : 22823698 extn. 246; 22029006 (D),
Fax : 22841416
Mr. M.V. Subramanian, Asst. Manager,
Tel: 23398219/20; 23304503(D),