About BBK
Financial Reports
Our Presence
Corporate Governance
Greviance Redressal Mechanism
Banking Ombudsman
Code of Ethics
Executive management
Board of Directors


Bank of Bahrain & Kuwait B.S.C is now registered with DICGC.

All the locker –Hirer are advised to execute the fresh locker agreement by contacting through their base branch on immediate basis as per the RBI revised instructions.

Dear Customer, as a valuable customer for our bank we welcome you to join the FX retail platform through the link for getting access to Forex dealing in USD/INR currency pair. In case of further queries, you can reach us on 022- 22-43349205/43349256/43349257 to Mr. B. Harikumar / Mr. S. Venkatachalam / Mr. Ankush Jain – Bank of Bahrain and Kuwait B.S.C"

“ATM/Debit card can be managed/blocked using mobile banking app “BBKonnect”- please download from App Store/ Play store.”

Dear Customer, Consequent upon spurt in COVID-19 cases across India and Government/local bodies actions, we request all our valued customers to use online banking for their regular banking transactions and also minimize use of cash as low as possible. Currency changing hands may also be carrying virus. For any help and details visit our website . We assure our commitment to you and thank you for your co-operation in the current situation"

Reserve Bank of India(RBI) vide circular No DPSS.CO.RPPD.No 309/04.07.005/2020-21 dated Sepetember 25,2020 had announced introduction of Positive Pay System for CTS for all cheques value Rs 50000.00/- and above.

Dear Customer, As per Govt. guidelines and to ensure the health and safety of our customers,vendors and employees, all visitors to our branches are required to wear a face mask maintain social distancing. Entry will be allowed post screening for body temperature and status on the Aarogya Setu app. We request your co-operation in compliance of these guidelines.

An Appeal (Hindi-pdf) with reference to Pradhan Mantri Garib Kalyan Package, in the light of COVID-19.

“Dear Customer,Bank of Bahrain and Kuwait B.S.C. will never ask you to share sensitive information like OTP, CVV, passwords for moratorium on loan EMIs or any other payment. Beware of such fraudulent calls or emails. DO NOT share your OTP, User ID, Password, CVV, Expiry date etc with anyone. Stay safe and stay alert. To know more, visit”

“Thank you for choosing to do business with BBK. Due to global COVID-19 pandemic, there is a great deal of uncertainty in the markets and in the current situation, BBK highlights the need for clients to carefully consider any new product and independently review risks at this highly sensitive and volatile time. We caution our clients to remain focused and vigilant in these times as the human, economic and financial impacts of this pandemic have already been huge, and it is not yet clear how quickly the situation will be brought under control and normal economic activity can resume.”

“As per RBI guidelines, National Electronic Fund Transfer (NEFT) is available 24 x 7 with effect from December 16, 2019.”

* TDS of 2% would be levied on cash withdrawals exceeding Rs 1 crore during a financial year. Click here for further details.

* Waiver / reduction of NEFT/RTGS charges with immediate effect Refer schedule of charges for details. Please click here for Revised service charges w.e.f.01.10.2022.

*Banking Facilities for Senior Citizens and Differently abled Persons.

* W.E.F 01.07.2017 Bank has been collecting GST @18% on applicable commission/service charges in lieu of service tax @15%.

* W.E.F 01.07.2017 GST on Forex conversions are being collected. Click here for rates.

* Please click here for current MCLR rates.

* Please click here for current interest rates on deposits.

* Details of Unclaimed Deposits. Please click here.

* FREE OF CHARGE unlimited usage of BBK ATM cards in other Banks’ ATMs.BBK ATM cards can be used in all ATMs of NPCI member Banks network. Click here for details.

*Safe Deposit Lockers facility available at our Hyderabad, Aluva & New Delhi branches. Please contact branch for details.

* Interest on all types of Savings Deposit shall be credited at quarterly intervals on the last working day of March, June, September and December.

* As per Income Tax rules, applicable TDS on deposit account is deductible on accrued interest. TDS so deducted is non-refundable.

* Customers are advised to register their mandates for payment before maturity on joint deposits held on "Either or Survivor" or "Former or Survivor" basis.

* Customers are advised to issue CTS compliant cheques only.

* BBK presently does not have any 3rd Party Agents/DSAs. The marketing & processing of all products are done through its branches, by the bank staff.

* Rupee Floating Loans/ Credit limits shall now be priced at MCLR effective 01/04/2016"click here for details


Greviance Redressal Mechanism

The bank believes that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones. This policy document aims at minimizing instances of customer complaints and grievances through proper service delivery and review mechanism and to ensure prompt redressal of customer complaints and grievances. The review mechanism should help in identifying shortcomings in product features and service delivery. It is bank’s policy to ensure that:

• All customers are treated fairly at all times
• Any complaints raised by customers are dealt with courtesy and on time
• Customers are fully informed of avenues to escalate their complaints/grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response of the bank to their complaints.
• All complaints will be treated efficiently and fairly.
• The bank will always act in good faith and without prejudice to the interest of the customer.
The Bank’s Grievance Redressal Policy will be available at the branches and to customers on request.
The Bank shall ensure that all the concerned employees will be informed about the Complaint Handling Process.

2. Grievance Redressal Mechanism:

2.1 The customer is having full right to register his complaint if he is not satisfied with the services provided by the Bank or by the outsourcing agency, if any, appointed by the Bank.The various channels available to customers for redressal of complaints/grievances are as follows:

i) Customers can register their complaint through online complaint form on our website

ii) Customers can visit branches and log complaint in the Complaint Register maintained at the branches (during working hours of the branch).

iii) Call /write to Vice-President - Operations / Branch Head at the branches at

Mumbai – Mr.Pankaj Gupta, VP (Operations- India)

Bank of Bahrain & Kuwait BSC
Jolly Maker Chambers II,
225, Nariman Point, Mumbai- 400 021.
Tel: 022 22823698/99 /022 43349238
Fax: 022 22044458 / 22841416
[email protected]

Hyderabad – Mr. Naveen Chakravarthy, VP 

Bank of Bahrain & Kuwait BSC,
Ground Floor,
6-3-252/1/3 & 6-3-252/1/3/A,Erramanzil ,
Hyderabad-500 082.
Tel: 040 23258600
Fax: 040 23398218
[email protected]

Aluva – Mrs. Preetha Perincheri, AVP (Nri Banking),

Bank of Bahrain & Kuwait BSC,
Ground Floor, Hotel Sunny's Building No,
19/1(2) Re S No.26 & 81,NH 47,
Bypass Junction, Aluva Junction,
Dist. Ernakulam.
Kerala - 638101
Tel: 484 4037437
[email protected]

New Delhi – Mr. Sachin Kumar (Branch Head),

Bank of Bahrain & Kuwait BSC,
Ground Floor, Unit 3 &4 ,
EROS Corporate Tower,
Opp Nehru Metro Station,
Newdelhi - 110019
Tel: 011 - 45280001/02/03/04
[email protected]


2.2 Escalation:In the absence of any revert / unsatisfactory revert provided through these channels, the customer can approach / write to the Nodal Officer:

Mr. Dew Narayan,
Head Support Services - India,
Bank of Bahrain & Kuwait BSC,
Jolly Maker Chambers II,
225, Nariman Point, Mumbai 400 021.
Te: 022 43349291
[email protected]

2.3 Time Frame for Response:

i) Normal cases : 7 working days
ii) Fraud cases, Legal cases, cases which need retrieval of old documents and cases involving 3rd party (other Banks): 30 working days
If customer’s complaint is not resolved within given time or if he is not satisfied with the solution provided by the Bank, he can approach Banking Ombudsman of the concerned State appointed by Reserve Bank of India.

3. Internal Machinery to handle Customer complaints/ grievances

3.1 Standing Committee on Customer Service

The Standing Committee on Customer Service is chaired by Head – Support services and has senior executives of the bank as its constituents. The committee, which will meet every quarter, has the following functions.

• Evaluate feed-back on quality of customer service received from various quarters. Review comments / feed-back on customer service and implementation of commitments in the Code of Bank’s Commitments to Customers received from BCSBI.
• Ensure that all regulatory instructions regarding customer service are followed by the bank.
• Consider unresolved complaints/grievances referred to it by functional heads responsible for redressal and offer their advice.
• The committee would submit report on its performance to Indian Operations Review Committee (IORC).

3.2 Customer Service Committee in Branches

Each Branch would have a Service Committee comprising of senior members of the branch with Branch Head / Manager (Operations) as Convener. The functions of the Committee are-

• Meet selected customers (a senior citizen to be included in all meetings) on a monthly interval to ascertain their comments on the service levels rendered by the Branch
• Evaluate feed-back on quality of customer service received
• Analyze the complaints received and initiate actions to redress the complaints and report to Standing Committee on Customer Service

Depositors having any complaint / grievance with regard to services rendered by the Bank have a right to approach the authority designated by the bank for handling customer complaint / grievances. The details of the internal set up for redressal of complaints / grievances have been displayed in the branch premises. A complaint / suggestion box has been kept in the Banking Hall of the branches for depositors use. The branch officials shall provide all required information regarding procedure for lodging the complaint. In case the depositor does not get response from the bank within 30 days from date of complaint or he is not satisfied with the response received from the bank, he has a right to approach the Banking Ombudsman appointed by the Reserve Bank of India.

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